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Hours

Our business hours are typically Monday - Friday, 10am-5pm, and Saturday 9am-12pm.  However, during the busy holiday season we are here 8am - 7pm 7 days/week.  We have limited Saturday hours and are closed Sundays during the summer months.  You can always place your orders 24/7 on our safe, secure website - UniqueGiftBasketsOfSalem.com.    

Payment

We accept Visa, Mastercard, American Express, company checks, and offer corporate billing.  If you prefer a personal check, your order will not be delivered until the check clears the bank.

Terms/Volume Orders

On Corporate billing are due upon receipt of goods, unless other arrangements are made. We require a 50% non-refundable deposit on all orders of 10 baskets or more (unless a credit card is to be used) with the balance due upon delivery.

Security

This website is encrypted to ensure safe and private shopping using Thawte Security, providing the safest credit card transactions possible. You'll find the Thawte Symbol on our site, which if clicked on, will provide our SSL certificate information.  If you still don't feel comfortable you can always call our shop and place your order, 978-744-6002

Return/Refund Policy

We take great care in preparing and packaging our gift baskets for shipment via UPS. We completely wrap each basket in thick bubble wrap then surround it tightly with packing paper to ensure a safe and beautiful arrival.  In the rare event a basket is damaged during the shipping process you must call our office within 2 days of delivery and inform us of the problem so we can assess the situation. Do not open the basket itself!  Place the wrapped basket back in the box and secure, and we will send UPS, at our expense, back to pick up the package.  We will send a new replacement basket immediately. If you are not 100% satisfied with this arrangement, we will refund your credit card upon return of original basket.

Cancellations

We cannot cancel orders once they are charged to your credit card and shipped from our shop.  If you need to cancel an order please call our office immediately.

Our Privacy Policy

Your privacy is very important to us.  We use the personal information you provide us ONLY to complete your order.  We do not share, sell, or rent this information with any third parties. We do not share, sell, or rent any personal information you provide us on your gift recipient, other than address information we provide to UPS, to complete such order.  We will email you confirmation of your order and such email addresses are never used for any other purpose and are never shared with any third parties.

Substitutions

Here at Unique Gift Baskets we continually add delicious new products to our large inventory line to keep up with current trends and tastes.  Although we do our best to periodically update our website for these product changes, on rare occasions a substitute item of equal or greater value must be made.  We reserve this right to substitution should a product become unavailable.  This also applies to basket styles.  Each gift is a one-of-a-kind and custom made to your order and may vary slightly from picture represented. We do not ship heat-sensitive chocolate items during the hot summer months and will substitute with candy confections that will not melt, ensuring a perfect basket each time.

Shipping

Charges for hand delivery to Salem, Peabody*, Marblehead, Lynn, Swampscott, Nahant, Revere, Lynnfield, Beverly, and Danvers will range $5.00 to $15.00.  *Please note, deliveries to WEST PEABODY will incur an additional $3.00 charge due to the substantial distance from Salem. Hand deliveries to other local towns will vary depending on independent courier rates or arrangements made by our office.  We ship nationwide with UPS.  Orders received before noontime EST will most likely ship same day.  Orders received after noontime EST will most likely ship the following day, although most times we are able to get them out same day.  Please allow for extra time during the busy holiday seasons.  We use standard ground so please let us know if you need it there quicker.  PLEASE NOTE: Deliveries within New England normally ship in 1 (one) day so there's no need to choose next-day, second-day, or 3-day.

Delivery Date

When an order is received, it is shipped/delivered as soon as possible.  If you require a future ship date or a particular day you need your order to arrive, please let us know this in the Special Notes section at Checkout.  Thank you! 

 
Our Guarantee To You
It is our ultimate goal to make every gift and gift basket memorable for you and your gift recipient.  We strive to offer the best Customer Service possible.  If, at anytime, you are not completely thrilled with your order please let us know and we will make every effort to correct the situation.